Most managers will agree that holding people accountable for their actions is among the most crucial, yet most difficult, aspects of their job. In addition to their subordinates, managers have their own bosses and peers to deal with as well. Conversations about unfulfilled expectations, broken commitments, and negative behaviors can be even more challenging when the other party is a colleague or even your boss.

This workshop was developed to help experienced managers become more successful in the conversations that count the most. Through your active participation you'll learn what makes challenging conversations so difficult and some concrete steps you can take – starting immediately – to be more effective in having them.

• The experience, consequences, and benefits of challenging conversations
• Discovering what makes them “challenging”
• The foundation for success: understanding the dynamics of dialogue
  • Two enemies of dialogue
  • Six ways they show up in our and others' behaviors
  • ONE condition essential for dialogue
• Self-Assessment - dialogue styles when the topic is touchy and the people are too
• Six Strategies for starting and sustaining collaborative conversations – dialogues