PUBLIC AGENCY COURSE

CONFLICT RESOLUTION
1/2-DAY WORKSHOP    

Conflict is constructive when it brings new ideas, innovation, and deeper relationships. Conflict is destructive when it leads to tense relationships, and lowered morale and productivity. In this course, you learn a variety of conflict management styles, their strategies, and the skills required for each strategy.
Objectives
  • Learn five strategies to effectively manage conflict
  • Apply skills associated with each of the five strategies
  • Select the best strategy for different situations
TOPICS WILL INCLUDE:
  • Conflict reactions when stressed
  • The impact of passive, assertive and aggressive behaviors
  • The five conflict management strategies
  • Skills associated with each conflict management strategy
  • Working toward a Win/Win outcome
Dates/Locations
2012
January 10, 2012    Helix Water District
May 15, 2012    Escondido
“ I came away from the conflict resolution class with an awareness of the different elements of conflict. Now I have a better understanding of how to resolve conflicts.”                   
                                                                             – Associate Civil Engineer
TRAINER:
Larry Marion
Click for bio
FEE:
$ 80
COURSE CLASS HOURS: Start time:    8:30 AM    Finish Time NOON
 

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