n
ASSERTIVE COMMUNICATION AT WORK
n
COMMUNICATION SKILLS
n
CONFLICT RESOLUTION
n
CONFRONTING NEGATIVITY IN THE WORKPLACE
n
DEALING WITH ANGRY AND HOSTILE PEOPLE
n
EFFECTIVE LISTENING
n
 PREVENTING SEXUAL HARRASSMENT   
n
STRATEGIES FOR WORKING WITH AN UPSET PUBLIC
n
WORKPLACE DIVERSITY
 
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HOW TO SUCCEED IN PROMOTIONAL INTERVIEWS
n
MANAGING STRESS IN THE WORKPLACE
n
POSITIONING YOURSELF FOR PROMOTION
n
PREPARING FOR AN ASSESSMENT CENTER
n
RETIREMENT TRAINING: MID-CAREER RETIREMENT COUNSELING FOR FEDERAL EMPLOYEES
n
RETIREMENT TRAINING: PRE-RETIREMENT PLANNING FOR FEDERAL EMPLOYEES
x x
x x
   
x x
   
 
n
CUSTOMER-FOCUSED WEB SITES
n
CUSTOMER SERVICE FOR THE FRONT LINE
n
EFFECTIVE PRESENTATIONS
n
EFFECTIVE TELEPHONE COMMUNICATIONS
n
FACILITATING GROUP DISCUSSIONS
n
GRAMMATICAL CONCEPTS; BASIC REVIEW
n
GRAMMATICAL CONCEPTS–ADVANCED
n
PROJECT MANAGEMENT
n
PROOFREADING AND EDITING PROFESSIONALLY
n
THE ART AND SCIENCE OF GRANT WRITING
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WHAT TO DO WHEN EVERYTHING IS A PRIORITY!
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WRITING FOR RESULTS