COMMUNICATING DIFFICULT ISSUES SUCCEEDING IN CHALLENGING CONVERSATIONS SUPERVISOR'S ACADEMY  SUPERVISION: MAKING THE SUCCESSFUL TRANSITION COMMUNICATION SKILLS CONFRONTING NEGATIVITY IN THE WORKPLACE CONFLICT RESOLUTION THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE DEALING WITH ANGRY AND HOSTILE PEOPLE EFFECTIVE LISTENING GETTING YOUR MESSAGE ACROSS PREVENTING SEXUAL HARASSMENT		FIRE CHIEF EXECUTIVE DEVELOPMENT PROGRAM STRESS MANAGEMENT RETIREMENT TRAINING: PRE-RETIREMENT PLANNING FOR FEDERAL EMPLOYEES RETIREMENT TRAINING: MID-CAREER RETIREMENT COUNSELING FOR FEDERAL EMPLOYEES CUSTOMER-FOCUSED WEB SITES CUSTOMER SERVICE SKILLS FOR THE FRONT LINE GRAMMATICAL CONCEPTS–BASIC REVIEW GRAMMATICAL CONCEPTS–ADVANCED WRITING FOR RESULTS TIME MANAGEMENT